FAQ

At Fatbike International, we offer an easy ordering process for your electric bike. Simply visit the product page and click "Add To Cart" to start.

Expect a quick handling time of 1-3 business days, followed by a post-manufacturing transit time of 5-8 business days.

Track your purchase with the provided tracking number.

Our return policy allows for returns within 14 days of receiving your order.

Your personal information is securely encrypted during transmission.

We accept various payment methods, including American Express, Mastercard, Apple Pay, and Visa.

For any inquiries, our 24/7 customer service is available via email at Support@fatbikeinternational.com or through text at +1 (515)-655-4375.

We seek to protect it, all our bikes are 100% electric and Co2-neutral.

1% of our yearly earnings go straight to the YSS charity. Help a kid today

We always deliver customer service is our key priority, we care about you.

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