Shipping policy
This approach is pertinent to homegrown (USA) orders. This approach is intended to guarantee that you are obviously mindful of our transportation strategies and systems. By requesting from this store you acknowledge the strategies contained thus.
A. SHIPPING COST AND TAX:
Economy - FREE Shipping
Standard - 6.90 USD
All prices and figures are listed in USD dollars.
We Do Not Charge Any Membership
B. WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
C. TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY:
In general, domestic shipments are in transit for
Economy 5 To 8 days (Monday to Friday). Free Shipping
Standard 3 To 4 days (Monday to Friday). Shipping fee 6.90 USD
Handling time is 1-3 business days (Monday to Friday).
Order cut-off time will be 9:00 PM (GMT-05:00) Eastern Standard Time (New York).
D. Delivery Terms:
We use UPS Shipping to deliver the product.
E. CHANGE OF ADDRESS:
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at mzj@fatbikeamsterdam.com or Call Us at +1 (515)-655-4375
F. Cancellations:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy
G. Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
CUSTOMER SERVICE
Support 24/7
Email: mzj@fatbikeamsterdam.com
Text Us: +1 (515)-655-4375
Address: 13006 Meadowwood Dr, Chardon Ohio 44024, United States